Shipping & returns
We ship worldwide and make returns simple. Here's what to expect.
Processing time
Orders are packed and handed to our carrier within 1-2 business days. You'll receive a tracking link by email as soon as your order ships.
Estimated delivery times
| Region | Standard | Express |
|---|---|---|
| United States | 3-5 business days | 1-2 business days |
| Canada | 5-8 business days | 2-4 business days |
| United Kingdom and European Union | 6-10 business days | 3-5 business days |
| Australia and New Zealand | 8-12 business days | 4-6 business days |
| Rest of the world | 10-15 business days | 5-8 business days |
Shipping costs are calculated at checkout in your local currency. Delivery times are estimates and can vary during holidays or customs checks.
Duties and taxes
Orders shipped outside the United States may be subject to import duties and taxes, which are set by the destination country and paid on delivery.
Returns
- You have 30 days after delivery to request a return.
- Items must be unworn and unwashed, with the original tags attached.
- Sale items and gift cards can't be returned.
- Shipping to the European Union? You also have a 14-day right to cancel for any reason.
How to start a return
- Email us at support@transtore.app with your order number and the items you'd like to return.
- We'll send you a return label and instructions.
- Pack the items securely and drop them off with the carrier.
Refunds go back to your original payment method within 10 business days of approval. Read the full Refund policy.