FAQ
Quick answers about orders, sizing, shipping and returns. Can't find what you need? Contact us and we'll get back to you within one business day.
Orders
How do I know my order went through?
You'll receive an order confirmation email a few minutes after checkout. If it isn't in your inbox, check your spam folder or contact us with the name and email you used.
Can I change or cancel my order?
We can update or cancel an order until it has been packed, usually within 12 hours of purchase. Email us as soon as possible with your order number.
Which currencies can I pay in?
Prices are shown in your local currency based on where you're shopping from. You can also switch currency at any time using the selector in the header.
Sizing and fit
How do your jeans fit?
Each product page describes the fit, such as high rise, wide leg or barrel. For exact measurements, see our Size guide.
I'm between two sizes. Which should I choose?
For rigid denim, choose the larger size. For stretch denim, choose the smaller size, as it relaxes slightly with wear.
Shipping and returns
Where do you ship?
We ship to most countries worldwide. Delivery times for each region are listed on our Shipping & returns page.
How do I return an item?
You have 30 days after delivery to request a return. Items must be unworn, with tags attached. See our Refund policy for full details.
How long does a refund take?
Once your return arrives and is approved, we refund your original payment method within 10 business days. Your bank may need a few extra days to post it.
Product care
Will my denim fade?
Some color change is natural and part of what makes denim personal. Washing less often, inside out and in cold water keeps the color longer. See our Denim care guide.